Forget the mint. How about a fresh pillowcase?

At the Homewood Suites by Hilton in Carlsbad, Calif., guests were piling trash and dirty towels in the hallway, and by the looks of things you’d think the staff had gone on strike. In fact, it was business as usual on a weekend, when housekeeping shuts down and guests are reminded that cutbacks initiated as a presumably temporary response to COVID have now become the hospitality industry’s…

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