I just heard about a local business losing a major customer over a trivial misunderstanding.
Most of us hate change and maintain loyalty to a brand or retailer through thick and thin. True, this veers into creepiness in extreme cases, such as refusing to outgrow your old pediatrician. (“But I don’t trust anyone else with my ED issues, doc. Do you happen to have a lollipop and the latest ‘Humpty…