The Louisiana Office of Motor Vehicles (OMV) will reopen its Reinstatement Call Center on Monday. OMV closed on March 19 in an effort to reduce the spread of COVID-19.
The Reinstatement Call Center will be staffed by 50 OMV employees statewide. The call center agents utilize the agencies existing call center software which allows them to field customer’s calls remotely. OMV has always provided telephone assistance but with this announcement, will be fully staffing a call center for the first time.
The agency started testing the system on April 7 and has already successfully assisted over 1,000 customers.
Anyone needing assistance from OMV for any reinstatement needs, call 225-925-6146 and select Option 3. Call center agents are available Monday - Friday from 8 a.m. to 4 p.m. to assist with reinstatement questions, collection of reinstatement fees and setup of installment agreements.
