Cleco’s one-time electronic bill payment service will receive a credit on their bill for the processing fee.
KUBRA, Cleco’s vendor for one-time electronic bill payments, charges a $2.50 processing fee for payments made from a checking/savings account or with a credit/debit card.
Andre Guillory, director of metering, billing and revenue collection, said, “Since electronic bill payments are processed by a third party, Cleco cannot waive or suspend the processing fee. However, we can provide some temporary assistance by reimbursing customers for the fee in the form of a credit on their account.”
The amount will show up on customers’ bills as a miscellaneous credit the month following payment. For example, customers who paid their Cleco bill using KUBRA on April 15 will receive the $2.50 credit on their May bill.
Other customer assistance efforts include the temporary suspension of service disconnects and late fees on customer accounts.
The following self-service payment options are the safest, most effective methods to pay your Cleco bill during the pandemic:
— MyAccount at www.cleco.com
— KUBRA, Cleco’s one-time electronic bill payment service, from a checking/savings account or with a credit/debit card online at www.cleco.com or by calling Cleco’s customer service number at 1-800-622-6537 or KUBRA at 1-888-909-4639. There will be a $2.50 processing fee, but customers will receive a $2.50 credit on their bill from Cleco until further notice due to the pandemic.
— Postal mail to P.O. Box 660228, Dallas, TX 75266-0228
“Customers should not drop payments at Cleco’s customer service offices or place payments in the night deposit boxes, as they are temporarily closed,” Guillory said . “Payments dropped at these offices will not be processed until the offices reopen.”
Cleco’s customer call center is available at 1-800-622-6537 to assist customers with regular business from 7 a.m. to 7 p.m. Monday through Friday and is available 24 hours a day, seven days a week to take emergency calls.